FAQ / Things You Need To Know

Q: What exactly is a Personal Concierge?

A: Personal Concierge is comparable to a personal assistant for residential clients, think of it as a second You. If you had the time to do all the research on products and services you were interested in, or run all the errands and tasks that are piling on your to-do list; you would do it all. However, everyone has so many things to worry about, meetings and functions to attend to, demanding jobs, you name it. At the end, there is no time to deal with the “unimportant” tasks. Often people are unwilling to invest their available time for something like that, instead they spend it with family and friends, relaxing and having fun.

You can delegate those projects, errands, task. We can help you with whatever you’re struggling with. If we can’t provide you with the services you need we can refer you to the right place.

Q: What are the benefits of having a Personal Concierge?

A: Having such assistance will help you save time, provide you with peace of mind, help you concentrate on your work and be more productive, reduce the stress  and best of all – freedom to simply enjoy life.

Q: The services I am interested are not listed on your website.

A: No problem. Just give us a call and we can tell you if we can help. The very least, we can give you some suggestions on how to proceed forward.

Q: How do I become a client?

A: There are few easy steps.

  1. First we have brief phone consultation to see if we are the right service for you.
  2. Then, if the client desires, we can meet face to face, after all it is a personal service.
  3. But most of the time people are ready to go, in which case, we send them our agreement via DocuSign.
  4. After that we send our invoice via QuickBooks.
  5. We schedule our first visit/task/project!

Q: How does the membership work?

A: After years of experience, we’ve found that this is the easiest way for clients to work with us. Depending on your needs, you choose a membership level and from there on you will be billed on the 1st day of the month. Keep in mind the memberships are with six months commitment. On average clients stay with us for 3 to 4 years. Of course that depends on the individual.

Q: Are there services that are not included in the membership?

A: Yes. Relocation Services and Event Planning Services.

If you’ve chosen a membership that does not cover your big organizing project, then you will be billed for Organizing Services as well.

Same goes for Away From Home Services.

Q: Can I work with you and not sign up for membership?

A: Absolutely!! That is why we have all of those other “one-off” services. If you need to get organized, just request the Organized Life package. You need help with your move – local or national, we have the Easy Move Package just for that purpose. Someone you love is sick and you are unable to visit them or you want little more personal touch to your flower or gift delivery, we have the Get Well Package. And of course we have the A la carte option.

Q: What is included in the a la carte hourly fee and is there a minimum?

A: The fee only reflects the charge of service rendered.  Any other extra charges required by client’s request (such as cost of supply materials, miscellaneous expenses, etc.) will be billed directly to the client. There is minimum of 2 hours.

Q: What is the cancellation policy?

A: 24-hour notice is required for cancellations. Cancellations received less than 24 hours from the time of service will be charged one standard hourly fee of $60.00.

Q: How can I make a payment?

A: All of our services are prepaid. We send invoices via QB where you can use all major credit cards to pay the due amount. We also accept checks and cash.

Q: Are you insured and bonded?

A: Yes we are. We have general and professional liability insurance.

Q: Why do I have to sign an agreement?

A: We ask you to sign a contract or an agreement because we want you to be protected. If something happens to one of our employees while we are at your home, or items of yours are damaged/destroyed, or (god forbid) there is a theft; our insurance will be able to reimburse you for the damage. Without an agreement we are unable to provide you with services.

Terms and Conditions

Hours of Operation

Work hours are Mon – Fri  8:30 am – 6:00 pm.

Services after business hours may be available by appointment only and if available.

Payment options

We accept all major credit cards, cash and checks.

The hourly fee only reflects the charge of service rendered. Any other extra charges required by client’s request (such as cost of supply materials, miscellaneous expenses, etc.) will be billed directly to the client.

All services are prepaid.

Memberships are billed on the 1st of each month.

When shopping on behalf of our clients, we have two different ways to charge the purchases:

  • On the client’s credit card – the client provides us with a credit card so they can continue to accumulate points.
  • On our company credit card. This payment option carries a 10% administrative fee.

Master The Time Concierge reserves the right to change prices without notice.

Master The Time Concierge subscribes to the highest personal standards of ethical conduct in any activity related to the Company’s business.

In order to protect ourselves and our customers from possible property damage or any other damage that might cause distress we sign an agreement with privacy policy. We have General and Professional Liability insurance.

Conditions

Complimentary 30 minute consultation is available only for new customers.

We will try our best to reply to your request as soon as we can.

Minimum service requirement is two hours for all clients.

All membership levels are with 6 months commitment.

Advance notice of 24 hours is required for cancellations. Cancellations received less than 24 hours from the time of service will be charged one standard hourly fee of $60.00.

Last minute requests of services will be charged an additional $20 to the hourly rate.

Requests made on a Holiday (Easter, Memorial Day, Independence Day , Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day), outside normal business hours, and emergency requests will be reviewed and accepted on a case-by-case basis.

If a customer has requested our services and lives in a town outside of our described area of business, we will take under consideration the desired service and the length of the project prior acceptance.

We reserve the right to refuse business if it’s unsuitable for our company.

Master The Time Concierge reserves the right to terminate the Agreement and/or cease the service period should we find just cause. Just cause should include, but not be limited to, any danger to health or safety, omissions of fact, misstatements, and/or services unethical or illegal in nature. Any balance due for time incurred will be due and payable immediately.