Q: What exactly is a Personal Concierge?!
A: Personal Concierge is comparable to a personal assistant for residential clients, think of it as a second You. If you had the time to do all the research on products and services you were interested in, or run all the errands and tasks that are piling on your to-do list; you would do it all. However, everyone has so many things to worry about, meetings and functions to attend to, demanding jobs, you name it. At the end, there is no time to deal with the “unimportant” tasks. Often people are unwilling to invest their available time for something like that, instead they spend it with family and friends, relaxing and having fun.
You can delegate those projects, errands, task. We can help you with whatever you’re struggling with. If we can’t provide you with the services you need we can refer you to the right place.
Q: What are the benefits of having a Personal Concierge?
A: Having such assistance will help you save time, provide you with peace of mind, help you concentrate on your work and be more productive, reduce the stress and best of all – freedom to simply enjoy life.
Q: What is included in the hourly fee?
A: The fee only reflects the charge of service rendered. Any other extra charges required by client’s request (such as cost of supply materials, miscellaneous expenses, etc.) will be billed directly to the client.
Q: What is the cancellation policy?
A: 24- hour notice is required for cancellations. Cancellations received less than 24 hours from the time of service will be charged one standard hourly fee of $55.00.
Q: How can I make a payment?
A: The Special Service Packages are prepaid. All monthly service packages are billed bi-weekly or monthly, depending on the client’s preference noted in the signed contract. We send an invoice via QuickBooks and you will have the option to pay it online or send us a check. We accept all major credit cards, personal checks, PayPal and cash.
For A la carte clients the amount is due upon completion of the service. Credit card will be held as a security.
Q: Are you insured and bonded?
A: Yes we are. We have general and professional liability insurance.
Q: Why do I have to sign a contract or an agreement?
A: We ask you to sign a contract or an agreement because we want you to be protected. If something happens to one of our employees while we are at your home, or items of yours are damaged/destroyed, or (god forbid) there is a theft; our insurance will be able to reimburse you for the damage. Without an agreement we are unable to provide you with services.