FAQ

FAQ

Q: What exactly is a Personal Concierge?!

A: Personal Concierge is comparable to a personal assistant for residential clients, think of it as a second You. If you had the time to do all the research on products and services you were interested in, or run all the errands and tasks that are piling on your to-do list; you would do it all. However, everyone has so many things to worry about, meetings and functions to attend to, demanding jobs, you name it. At the end, there is no time to deal with the “unimportant” tasks. Often people are unwilling to invest their available time for something like that, instead they spend it with family and friends, relaxing and having fun.

You can delegate those projects, errands, task. We can help you with whatever you’re struggling with. If we can’t provide you with the services you need we can refer you to the right place.

Q: What are the benefits of having a Personal Concierge?

A: Having such assistance will help you save time, provide you with peace of mind, help you concentrate on your work and be more productive, reduce the stress  and best of all – freedom to simply enjoy life.

Q: What is included in the hourly fee?

A: The fee only reflects the charge of service rendered.  Any other extra charges required by client’s request (such as cost of supply materials, miscellaneous expenses, etc.) will be billed directly to the client.

Q: What is the cancellation policy?

A: 24- hour notice is required for cancellations. Cancellations received less than 24 hours from the time of service will be charged one standard hourly fee of $55.00.

Q: How can I make a payment?

A: The Special Service Packages are prepaid. All monthly service packages are billed bi-weekly or monthly, depending on the client’s preference noted in the signed contract. We send an invoice via QuickBooks and you will have the option to pay it online or send us a check. We accept all major credit cards, personal checks, PayPal and cash.

For A la carte clients the amount is due upon completion of the service. Credit card will be held as a security.

Q: Are you insured and bonded?

A: Yes we are. We have general and professional liability insurance.

Q: Why do I have to sign a contract or an agreement?

A: We ask you to sign a contract or an agreement because we want you to be protected. If something happens to one of our employees while we are at your home, or items of yours are damaged/destroyed, or (god forbid) there is a theft; our insurance will be able to reimburse you for the damage. Without an agreement we are unable to provide you with services.

Terms and Conditions

Hours of Operation

Work hours are Mon – Fri  8:30 am – 6:00 pm.

Services after business hours may be available by appointment only and if available.

Payment options

We accept all major credit cards, cash and checks.

The hourly fee only reflects the charge of service rendered. Any other extra charges required by client’s request (such as cost of supply materials, miscellaneous expenses, etc.) will be billed directly to the client.

Hourly Packages are prepaid.

When shopping on behalf of our clients, we have three different ways to charge the purchases:

  • On the client’s credit card – the client provides us with a credit card so they can continue to accumulate points.
  • On our company credit card. This payment option carries a 3% surcharge.

Master The Time Concierge reserves the right to change prices without notice.

Master The Time Concierge subscribes to the highest personal standards of ethical conduct in any activity related to the Company’s business.

In order to protect ourselves and our customers from possible property damage or any other damage that might cause distress we sign a contract with privacy policy. We have General and Professional Liability insurance.

Conditions

Complimentary 30 minute consultation is available only for new customers.

We will try our best to reply to your request within 24 hours.

Minimum service requirement is one hour for all clients.

Advance notice of 24 hours is required for cancellations. Cancellations received less than 24 hours from the time of service will be charged one standard hourly fee of $55.00.

Last minute requests of services will be charged an additional $20 to the hourly rate.

Requests made on a Holiday (Easter, Memorial Day, Independence Day , Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day), outside normal business hours, and emergency requests will be reviewed and accepted on a case-by-case basis.

If a customer has requested our services and lives in a town outside of our described area of business, we will take under consideration the desired service and the length of the project prior acceptance.

We reserve the right to refuse business if it’s unsuitable for our company.

Master The Time Concierge reserves the right to terminate the Agreement and/or cease the service period should we find just cause. Just cause should include, but not be limited to, any danger to health or safety, omissions of fact, misstatements, and/or services unethical or illegal in nature. Any balance due for time incurred will be due and payable immediately.